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FREQUENTLY ASKED QUESTIONS
How are Echo-Sigma Emergency Kits different from others in the market now?
Don't settle for less- choose the quality gear you can trust to get you through! At Echo-Sigma, we distinguish our emergency kits from others on the market by offering only premium, military-grade survival gear that’s designed for both everyday carry and extreme emergencies. Unlike most kits on the market, our products feature the most r eliable, durable and versatile components including tools from industry recognized leaders like SOG, Gerber and Lifestraw. Our kits include multiple fire-starting tools, [water and water purification, long-term food or meals ready to eat (MRES)](/content/collections/food-water "https://echo-sigma.com/collections/food-water"/index.html), [multi-function radios and electronics](/content/collections/radios-electronics "https://echo-sigma.com/collections/radios-electronics"/index.html) and other survival essentials. Each kit is crafted by survival experts and tested in real-world conditions to ensure reliable performance when it matters most. Echo-Sigma kits are compact, easy to store, and provide exceptional value for anyone preparing for natural disasters, wilderness survival, or urban emergencies. With Echo-Sigma, you get the best combination of affordable, high-quality gear to help you stay safe and survive in any situation. And our [satisfaction guarantee policy](/content/pages/no-nonsense-satisfaction-guarantee "https://echo-sigma.com/pages/no-nonsense-satisfaction-guarantee"/index.html) ensures you get a product that meets your expectations!
What is Echo-Sigma’s satisfaction guarantee policy?
If for any reason, you are not 100% completely satisfied with any Emergency Kit you purchased from Echo-Sigma, you can return it unused for a full refund within 30 days of your purchase date. Learn more about our satisfaction guarantee policy here.
How do I know which kit is suitable for my family and me?
Choosing the right emergency kit is made easier with Echo-Sigma. If you have questions- please [contact us](/content/pages/contact "https://echo-sigma.com/pages/contact"/index.html) at 424-241-3246 and our survival expert would be happy to discuss options with you.
- First, you will want to consider factors like the number of days you want your kit to cover from 1 day | 3 days | 5 days up to 14+ days.
- Second, consider how many people the kit is for- don't forget kiddos and elderly family members. Our [Get Home Bag Family Edition](/content/collections/3-day-emergency-kits/products/get-home-bag-family-edition-for-2 "https://echo-sigma.com/collections/3-day-emergency-kits/products/get-home-bag-family-edition-for-2"/index.html) or [Bug Out Bag Family Edition](/content/collections/5-7-days-emergency-kits/products/bug-out-bag-family-edition-for-2 "https://echo-sigma.com/collections/5-7-days-emergency-kits/products/bug-out-bag-family-edition-for-2"/index.html) are ideal for 2+ people and check out our [pet essentials emergency kit](/content/products/echo-sigma-dog-pack-emergency-kit "https://echo-sigma.com/products/echo-sigma-dog-pack-emergency-kit"/index.html) for your furry friends.
- Third, we also recommend looking at storage capacity so that you can add your own gear- which is why we specifically designed our bags to include a molle ladder system so that you can easily store and access additional items.
- Lastly, you want to consider how you plan to use your kit- is it for 1) [Earthquake, Tornado or Hurricanes](/content/collections/earthquake-tornado-and-hurricane "https://echo-sigma.com/collections/earthquake-tornado-and-hurricane"/index.html), 2) [Technology Disasters](/content/collections/technology-disaster "https://echo-sigma.com/collections/technology-disaster"/index.html) 3) [Pandemic or Virus](/content/products/echo-sigma-bio-bag "https://echo-sigma.com/products/echo-sigma-bio-bag"/index.html) 4) [Active Shooter](/content/products/active-shooter-response-system-asrs "https://echo-sigma.com/products/active-shooter-response-system-asrs"/index.html) 5) [Every Day Carry](/content/products/echo-sigma-edc "https://echo-sigma.com/products/echo-sigma-edc"/index.html) 6) [Camping Hunting and other Outdoor Adventures.](/content/collections/outdoor-survival-kits "https://echo-sigma.com/collections/outdoor-survival-kits"/index.html)
These 4 considerations should guide you, but you can also look at our [emergency kit comparison chart](/content/pages/emergency-kit-comparison "https://echo-sigma.com/pages/emergency-kit-comparison"/index.html) here.
If you’re still unsure which kit is best- get in touch with us here and a real expert will guide you.
How do you ship your Emergency Kits?
For shipments to the lower 48 states, we ship via FedEx Ground Service. Please allow 3-5 business days for shipping, as our kits are custom-built when you order. Some larger kits may take a little longer. All other shipments to international and extended USA destinations ship by US Postal Service priority mail. We ship domestic orders over $319 for free to the lower 48 states. Click here for more information about our shipping policy.
What is your refund policy?
If you’re not satisfied with your kit, you can return it for a refund within 30 days of your purchase. 100% Satisfaction Guaranteed! Return your kit for a FULL refund, No Questions Asked! No Nonsense!
What is your Rewards Program?
Our Rewards Program allows you to earn points and save on your favorite products. You’ll earn five points for every dollar you spend. You can redeem 100 points for $1 off your new purchases. You can also earn points by inviting friends, sharing on social media, and following us on social media. Click here for more details on our Rewards Program.
Do I need to do anything to my kit when I receive it?
Your kit comes to you ready to use; no assembly is required. We remove any packaging from the items going into the kit, place all of the documentation into one water-tight pouch, and organize, arrange and stow all your gear for easy access in case of emergency.
Can I contact you if there is an emergency and I need help?
While our goal is to prepare you in the best way possible should disaster strike, we are not emergency responders. It’s a good idea to have all of your emergency contacts organized, so you know who to call. If there is an emergency, please call the appropriate local emergency response organizations for help and assistance. We’d also encourage you to sign up for any emergency alert services and programs in your area.
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